Some complaints have been received from a few mobile customers that they had received missed calls from certain telephone numbers or received calls/messages relating to winning of lottery etc. and that on calling back these numbers they were charged substantially.
On verification of these complaints, the telephone numbers from where the missed calls and other mischievous calls/messages had come were found to be international numbers. In many cases such numbers relate to premium rate services for which higher charges apply.
To address the problem of missed calls and other mischievous calls/messages coming from International locations prompting mobile customers to respond, TRAI has instructed the Access Service Providers to warn the customers about such calls and messages and to take other effective measures for addressing the problem.
This information was given by the Minister of State for Communications & Information Technology Shri Milind Deora in a written reply in the Lok Sabha yesterday.
On verification of these complaints, the telephone numbers from where the missed calls and other mischievous calls/messages had come were found to be international numbers. In many cases such numbers relate to premium rate services for which higher charges apply.
To address the problem of missed calls and other mischievous calls/messages coming from International locations prompting mobile customers to respond, TRAI has instructed the Access Service Providers to warn the customers about such calls and messages and to take other effective measures for addressing the problem.
This information was given by the Minister of State for Communications & Information Technology Shri Milind Deora in a written reply in the Lok Sabha yesterday.
